EFFECT OF BUSINESS PROCESS RE-ENGINEERING ON EMPLOYEES SATISFACTION IN CONSUMER GOODS SECTOR IN SOUTH-WEST, NIGERIA

Abstract

The changing economic system required a change in business processes in order to remain competitive and enhance employees’ satisfaction, thus, the application of Business Process Re-engineering (BPR). The study examined the extent to which BPR enhances employees’ satisfaction. A sample of 395 employees’ of the organizations quoted in consumer goods sector in South-west, Nigeria was taken, and the data gathered with the aid of a structured seven point Likert scale questionnaire was analysed with ordered logistic regression to establish the effect of BPR on employees satisfaction. The results show that information management, management perception of cross-fertilization of ideas are significant at 1% (0.325) level of significance, while employees’ free-will participation in organizational operations is significant at 5% (0.260) level of significance. It is concluded that organizations should embrace BPR in order to remain relevant in their industry. The study therefore recommended that organizations should create appropriate organizational culture and policies that fosters effective cross-fertilization of ideas by facilitating interaction through brain-storming sections and workshops so that effective operational procedures can be attained in order to create, share, utilize and retain knowledge, especially tacit knowledge for the purpose of attaining employees satisfaction which ultimately culminate to the attainment of organizational objectives.