EFFECT OF TOTAL QUALITY MANAGEMENT ON ORGANIZATIONAL PERFORMANCE OF WEST AFRICAN CERAMIC COMPANY, AJAOKUTA, KOGI STATE, NIGERIA

Abstract

Total quality management philosophy is very important to the performance of an organization, this is as a result of the competitive nature of the business environment .This study examines the effect of total quality management on organizational performance of west African ceramic company plc., Ajaokuta. The study used descriptive research design in which a cross-sectional survey method was adopted. The method deals with quantitative data generated through questionnaire to answer the research questions and to test the hypotheses formulated.The population of the study consists of 200 employees both casual and non casual staff of west African ceramic company, Ajaokuta. while the sample size of one hundred thirty three (133) was determined using Taro Yamane (1973) sampling technique, 0ne hundred and twenty (120) questionnaire were filled and returned. Data were collected from the returned questionnaire and were analyzed using linear multiple regression .Findings reveal that continual improvement has significant influence on organizational performance as revealed by the regression result (Beta = 0.146; P =0.000 < 0.05).The study also discovered that employee involvement have significant effect on organizational performance (Beta = 0.339; P =0.000 < 0.05). The study concluded that employee involvement in training enhances innovative idea and quality products. The study recommends that organizations should set quality standard for each department and reward employee of departments that meets such quality. More also, organizations should keep track of effective customers satisfaction.