JOB SATISFACTION AND ORGANIZATIONAL COMMITMENT AMONG BANK EMPLOYEES IN BENIN CITY

Abstract

Job satisfaction and organizational commitment are desirable work-related attitudes that guarantee favourable organizational outcomes. While many studies have established a link between job satisfaction and organizational commitment, empirical validation of these constructs in the Nigerian banking industry is necessary. A correlation research design was used to investigate the relationship between job satisfaction and three-dimensional constructs of organisational commitment. The dimensional constructs of organizational commitment investigated are affective, continuance and normative commitment. Questionnaire items, which were adapted from Macdonald and Maclntyre (1997) and Meyer, Allen and Smith (1993) were used to measure job satisfaction and the organizational commitment dimensions of affective, continuance and normative commitment respectively. Questionnaires were distributed to one hundred respondents who were conveniently selected for the study, out of which seventy-eight questionnaires were returned and found valid for data analysis. The data generated from the structured questionnaire were analyzed using percentages, mean and multiple regression analysis. Findings indicated that there is a significant positive relationship between affective commitment and job satisfaction. However, the study found that job satisfaction does not have any significant relationship with continuance and normative commitment. The study recommended that Nigerian banks should ensure high levels of commitment among employees through the implementation of an attractive incentive system, and a high level of trust between management and employees. It was also recommended that Nigerian banks should enhance work situational factors such as job security, promotion opportunities and general working conditions of their workforce.