EMPLOYEE SATISFACTION AND ORGANIZATIONAL LOYALTY IN THE HOSPITALITY INDUSTRY

Abstract

The study empirically examined the effect of employee satisfaction on organizational loyalty in the hotel industry. Specifically, it assessed the relationship between compensation/ rewards, career development, job security, work environment and employee loyalty. Cross Sectional variant of survey design was adopted for this study. The population of this study covers all employees who are working in the hotel industry in Benin City. A total of 368 copies of questionnaire were administered to employees of the selected hotels in Benin city. Data collected through questionnaire administration were analyzed using descriptive and inferential statistics. These statistics were carried out through the use Statistical Package for Social Science (SPSS) Version 24. The study found that there is a significant impact of employee satisfaction on organizational loyalty. The study recommends that in order to secure and sustain employee satisfaction, fair compensation management will improve the performance loyalty of hotel employee.