ASSESSMENT OF PERFORMANCE OF ENTREPRENEURIAL ENTERPRISE BANKING SERVICES IN NIGERIA: A STUDY OF UBA AND FIRST BANK

Abstract

The study investigated the assessment performance of commercial entrepreneurial banking services in Nigeria, United Bank of Africa and the First Bank of Nigeria as a case study. For this purpose, customers were randomly selected within Lokoja metropolis using questionnaire to obtain the primary data. Frequency counts and percentage statistics were used to analyse the data. The hypotheses of the study were tested using Chi-square method. The findings revealed that; Some respondents were not happy with some banking services and therefore expressed their various areas of dissatisfaction, a good number of customers confirmed that they were satisfied with the level of services received from these banks, Appreciable number of customers indicated some areas of discouragements in the services rendered by the banks. The study concluded that in evaluating and appraising the operation of the commercial banks, it is accepted to a large extent by the respondents that the service rendered was satisfactory. In light of the above, the study recommended that Bank staff should be trained to continuously attend to their customers as they (customers) make their pay day possible in time.